1. You and Card Town (THE PARTIES)

When any products are purchased by you via www.cardtown.com you will be entering into a contract with CEWE COLOR LTD (trading as Card Town) a limited liability company incorporated in England and Wales (company number 00485715).  
Card Town is referred to in these terms and conditions as "we" "us" or "our".
Card Town's registered office:

Card Town (Trading Name of CEWE COLOR LTD),
Unit 4 Titan Business Centre,
Spartan Close,
CV34 6RR

Card Town can be contacted as follows:
Contact us via the CONTACT US email form or by email at care@cardtown.com
By phone: 0845 605 3950



Unless otherwise stated on the website, prices of Products displayed on the website shall be inclusive of UK VAT but exclusive of postage, handling and other delivery charges, which shall be shown separately in the website shopping cart once you have personalised your product and gone to the check-out.

If the price of any Product displayed on the website is incorrect, you will be contacted by us and given the option to either (a) cancel your order for the relevant Product only or (b) complete your order for the relevant Product at the correct price.

We shall endeavour to ensure that description and picture of the Products displayed on the website are a true and accurate depiction of the Products you will purchase, however these descriptions and pictures may from time to time vary compared to the actual Product provided.

We will endeavour to deliver all orders for Products within the timescale selected at the time of purchase, however we cannot be held responsible for postal delays (or incorrectly addressed orders) once the order has been despatched by us to the Post Office for delivery to your chosen destination.  

Any Product purchased from the website which you consider defective must be returned to us at Card Town (Trading Name of CEWE COLOR LTD), Unit 4 Titan Business Centre, Spartan Close, Warwickshire, CV34 6RR at your expense and within seven (7) days of receipt of the Product.



Card Town are committed to protecting your security and privacy. We will use the information that you have provided us as laid down in the Data Protection Act 1998.
Opting out:
You can elect to opt out of receiving any communication from us other than what we require to complete your account registration or any subsequent orders.  You can change you preference in relation to this when you receive any such communication.

E-mail Date Reminders and opting in:
If you create an e-mail date reminder in My Account it will be sent to you on the date you have requested and so you will have chosen to opt to receiving such communications from us.  You can decide to opt out at any time by cancelling any or all of your e-mail date reminders.

Your contact information:
We will not sell or forward your name, address or e-mail address to any third party unless a legally binding request is issued by a Court.  We may use your information to e-mail you a newsletter from time to time detailing new Products, promotional offers and services.  You will be given the option to opt of such communication from us.

So we can ensure the service we give you is continually improved different technologies may be used to track users patterns of usage and behaviour when visiting our website.  We may include using "cookies" which would be stored in your internet browser.

Personal Information - Encryption:
The Card Town website uses Secure Socket Layers (SSL), an advanced security system.  The personal information you enter (your e-mail address, password and billing address), is encrypted before it is transmitted over the internet.

Passwords encryption:
Your Card Town password is encrypted and we do not have access to it.  If you’ve forgotten your password we will send you an email so you can create a new password.

Credit/debit card transactions:
When you check-out your credit or debit card details are sent directly to Barclaycard who are our appointed payment service provider.  Once they have authorised your transaction we will confirm your order as accepted.  Please note we do not record or store your credit/debit card details in our databases.



Card Town will be offering promotional schemes from time to time whereby customers can make a Prepayment as an advance payment for Products which customers can use towards paying for Qualifying Products.
Account information:
Your Prepayments are detailed ‘My account’ under PrePay

Prepayment may be marketed as "Prepay" and Card Town reserves the right to change the name at its sole discretion. However, these terms and conditions shall apply to any marketing promotion that relates to the advance payment for Qualifying Products.

Qualifying Products:
Means any Products manufactured by us such as greeting cards, calendars, mugs and posters. The Total Account Balance on your account cannot always be used for certain non Qualifying Products which must be paid for by credit or debit card.  

Should you change your mind after completing a Prepayment you can request a refund by contacting customer support via the contact form within ten days of making the Prepayment. Any refund will be less the value of any Products bought on account and can only be credited to the credit or debit card account used to make any purchase.

Use of credit balances:
When you checkout Card Town will check your Total Account Balance and any Qualifying Products can be paid for using the Total Account Balance.  
Our liability to you:
Any payment made by you (payment on account) shall be deemed as prepayment for products and services ordered from us. After the initial refund period our liability to you will be to provide products and services equal to the value of the Total Account Balance and any such balance (or part thereof) will not be refunded except in cases where the customer has received defective Products or service and has requested a refund of the unused Prepayment cash balance held on their Card Town account.

Total Account Balance - reminders and expiry of inactive or unused account balances:
If an order is not placed by you on the Card Town website for a period of six months you will receive an e-mail to remind you of your Total Account Balance. We will do this again at twelve and eighteen months.  After twenty six months and if no orders have been placed by you via the Card Town website we will conclude that your account has ceased to be active and your Total Account Balance will expire.



Abuse of Service:
You agree not to use the website directly or indirectly for any unlawful purpose or so as to cause distress or offence to any person. We reserve the right not to process your order if we decide that you are using the website for such purposes and ban you from placing orders with us in the future. In such an event we will refund any payment made by you on orders that have not been despatched.

Website Content:
The website is provided on an "as is" and "as available" basis and we shall not be liable to you for your inability to use the service. No advice or information, whether oral or written, obtained by you via the website will create any warranty not expressly stated in these terms and conditions; and all warranties in respect of the website, the items supplied by us and any other services that we may provide through the website from time to time are excluded to the fullest extent permitted by law. This does not prejudice your statutory rights.

Website Visitor Material and Conduct:
Other than personally identifiable information any material you transmit or post to the Website shall be:
considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. We and our designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sound, text and other things embodied therein for any and all commercial purposes.

You are prohibited from posting or transmitting to or from the Website any material:
•   That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.

•   For which you have not obtained all necessary licences and/or approvals.

•   Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world.

•   Which is technically harmful (including, without limitation, computer viruses, logic bombs, trojan horses, worms, harmful components, corrupted data or other malicious software of harmful data).  


You may not misuse the Website in any way (including, without limitation, hacking into the Website) or interfere with any other person’s use and enjoyment of the Website.

We shall have absolute discretion for making any determination in respect of visitor material and conduct and if we have any reason to believe that there is or is likely to be a breach of security or misuse of the Website by you, your use of the Website may be suspended or terminated by us.

We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clause 5.

Amendment of sites and services:
We reserve the right to amend the website and the items and services that we offer to you via the website without notice to you from time to time.

External links:
We may provide links to other websites or resources from time to time. These links are provided for your convenience. We do not endorse the contents of those websites, are not responsible for the availability of these websites and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.

Intellectual Property:
All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on the website is protected by Card Town or third party copyrights, trade marks, service marks, patents or other proprietary rights and laws.  You are not permitted, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights.
"Card Town" is our registered trademark. You agree not to display or use it in any manner without our prior written consent.



The Website may from time to time operate prize draws and competitions on the Website. Unless otherwise specified by us, registered users of the Website shall be automatically eligible for entry into any prize draw or competition operated on the Website and no purchase from the Website shall be necessary.
Winners will be drawn within seven (7) days of the closing date of the relevant prize draw or competition, and all winners will be notified by e-mail.
Winners have seven (7) days from receipt of an email from us to respond and accept their prize(s) failing which they shall be disqualified and an alternate winner will be drawn in which case the notification procedure set out above shall be repeated.
The likelihood of winning a prize in any prize draw or competition on the Website shall depend on the number of eligible entries received. Certain competitions may require skill in their method of entry in which case the relevant details will be explained in the particular rules of that competition and shall be in addition and shall not supersede or replace these Terms in any way unless expressly stated otherwise by us.
By entering a prize draw or competition, entrants unconditionally agree to:
•   Waive any right to claim any ambiguity or error in the rules of any prize draw or competition or in the operation of any prize draw or competition itself; and
•   Be bound by these Terms and by all determination(s) made by us in respect of any prize draw or competition, which determination shall be binding and final.
•   All winning entrants in any prize draw or competition are solely responsible for the payment of all and any taxes and/or licenses and or other fees that may apply to the prizes they receive.
•   Unless otherwise stated, where any advertised prize in a prize draw or competition is not available for any reason whatsoever, we reserve the right to substitute such prize with an approximate cash equivalent, as determined in our absolute discretion.



Father's Day Facebook competition

General rules of entry

Entrants are required to submit their name and email address, along with a suggestion (of no more than 20 words) of their choosing as to whom they think their Dad would most like to fly in a hot air balloon with. Card Town will select one winning entrant on Friday 15th June. The winner will be notified within two days of being chosen by email, and (within one month) supplied with two Celebration Packages (rrp £558) from Virgin Balloon Flights (read full terms and conditions).

Competition Terms and Conditions

1. This competition is open to all residents of England, Wales or Scotland aged at least 18, excluding employees of Card Town, or any of its subsidiary companies, their families, agents or anyone else connected with this promotion. No third party entries, bulk entries or entries submitted by agents will be accepted. Card Town reserves the right to verify the eligibility of entrants. Card Town may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry and the prize may be withheld until and unless Card Town is satisfied with the verification.

2. Only one entry per person is allowed. Entries not complying with these terms and conditions will be invalid.

3. The Competition runs between 23rd May 2012 – 15th June 2012. Any entries received before or after this date and time will not be entered into the Competition.

4. The instructions provided at the point of entry form part of the terms & conditions of this Competition and in the event of a conflict, these terms & conditions take precedence.

5. The winner will be selected from all eligible entries received and will be notified within two days after Friday 15th June by email.

6. The prize is awarded conditionally upon acceptance and if a finalist is unable to be contacted after two weeks or if any prize is unclaimed or declined within one month, the prize shall be deemed as unclaimed or unaccepted and a supplementary winner may be selected at Card Town's discretion.

7. The prize will be dispatched to the winner within 30 days of their prize being accepted.

8. Card Town will not be responsible for any inability of a prize winner to take up their prize.

9. Unless otherwise expressly stated, where the prize requires attendance at a specific venue, the winner and any permitted companions will be solely responsible for travel to and from the venue and all other expenses. Card Town assumes no responsibility and is not liable for any costs, charges or expenses which winners may be required to pay at any time in connection with a Prize. Any additional terms and conditions which may also apply can be viewed online at https://www.virginballoonflights.co.uk/legalstuff.asp

10. Card Town reserves the right to provide substitute prize(s) of similar value should the specified prize(s) become unavailable for reasons beyond its control. Cash or credit alternatives will not be offered. None of the prizes are transferable. Events may occasionally be cancelled for reasons outside Card Town's control. Card Town will endeavour to promptly update any relevant information but cannot issue refunds for texts sent or calls made before this occurs (where applicable). Card Town will not be liable for any change of date or venue or cancellation of any event.

11. In the event of fraud, abuse, and/or an error affecting the proper operation of this Competition occurs beyond our control, including the allocation of more prizes than are available, Card Town reserves the right to end or suspend the Competition; amend these terms & conditions; declare void the notification of winners; and/or to allocate available prizes by conducting a simple draw from all wrongly allocated winners.

12. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.

13. The winner may be required to participate in publicity connected with this Competition, including publication of their winning entry, and it is a condition of entry that the winner agree to their name and country of residence being made publicly available if they win.

14. The name of the winner may be obtained by sending a signed handwritten request along with a stamped self-addressed envelope detailing your request to Card Town, Unit 4, Spartan Close, Titan Business Centre, Tachbrook Park, Warwick, CV34 6RR, and marked with the name of the Competition.

15. Entrants' data will be collected, stored and processed for the purposes of administering and assessing this Competition and for marketing purposes, unless opted out at point of entry. You can elect to opt out of receiving any communication from Card Town or Virgin Balloon Flights. You can change you preference in relation to this when you receive any such communication. Card Town are committed to protecting data security and privacy. We will use the information provided us as laid down in the Data Protection Act 1998.

16. Card Town's decision is final and no correspondence will be entered into.

17. Card Town reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.

18. This promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.

19. This competition and promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. Disclosure of all participants’ information is provided directly to Card Town, and not to Facebook.

20. The promoter of this Competition is Card Town, Unit 4, Spartan Close, Titan Business Centre, Tachbrook Park, Warwick, CV34 6RR.


7.1   Subject always to clause 7.2, the Company, its officers, directors, employees, shareholders or agents and any other party involved in creating, producing, maintaining or delivering the Website hereby exclude all and any liability and responsibility for any amount or kind of loss or damage (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) that may result to you or to any third party in connection with the Website (including without limit the Services and the Products) in any way or in connection with the use, inability to use or the results of the use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.

7.2   Nothing in these Terms shall exclude or limit our liability for any liability which cannot be excluded or limited under applicable law (including death or personal injury resulting from our negligence or our liability for fraudulent misrepresentation).

7.3   In no event shall our total aggregate liability to you for all and any damages, losses, and causes of action (whether in contract, tort including, but not limited to negligence or otherwise) exceed the amount paid by you, if any, for accessing the Website, purchasing and/or enjoying the Products or using the Services provided via the Website.



8.1   Whilst we shall endeavour to ensure that the information on the Website is true and correct, we do not warrant the accuracy and completeness of the material on the Website.  We may make changes to the material on the Website, or to the Services, the Products and/or the prices described in the Website, at any time and without notice. The material on the Website may be out of date, and we make no commitment to update such material.

8.2   Without prejudice to clause 8.1 and any other limitation on our liability which is contained in these Terms, whilst we take every reasonable precaution and care in relation to the provision of the e-mail Date Reminder Service, we make no any representation or warranty of any kind (express or implied) with respect to the contents or operation of the e-mail Date Reminder Service, and any such representations and warranties are excluded by this notice to the extent permitted by law. We do not warrant that use of the e-mail Date Reminder Service will be uninterrupted or error free and whilst we will endeavour to ensure reminder emails set up by you on your account are processed and delivered as requested, we cannot be held responsible for non-delivery of these messages. Your use of the e-mail Date Reminder Service is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the e-mail Date Reminder Service.



These terms and conditions constitute the entire agreement in respect of the use of the website and the items and services offered via the website. We may vary these terms and conditions from time to time without notice and you should therefore check them each time you intend to use the website.

If any of these terms and conditions is found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.
These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.




10.1   Card Town Occasions app in Facebook is designed for the purpose of providing reminder notifications to users sent on the same day of an occasion. This reminder will allow users to link directly back to the app and post to a friend’s wall relating to the occasion.

10.2   Notifications are received by email. These emails are sent to the email address relating to the users Facebook account and no other email address.

10.3   Alert settings in the Facebook app allow the user to set alerts for specific friends and occasions. One email will be generated by alert. The number of alerts set will determine the frequency of emails received by the user. Default settings for the app on first use will prompt users to set alerts from their friends list – no alerts will be automatically set. Alerts can be set or reset by a user at any time by accessing the app in Facebook.

10.4   The Facebook app is pre-populated with seasonal occasions (Mother’s Day; Easter; Christmas etc.). The user will not receive email notifications for these occasions.  

10.5   By agreeing to the terms of usage for the app, the user is agreeing to Card Town accessing your Facebook data to allow the functions of the app, and to receive occasion notifications by email. For full details of data access and storage, please see our Privacy Policy.

10.6   The user may remove the app through Facebook at any time. Once removed, the user is agreeing to opt out of receiving all email reminders. For details on how to remove your information from data storage, see our Privacy Policy.